Just a friendly phone call away
In the event of Technical Support being required we pride ourselves on the level of support we are able to provide. Our Customer Support function is manned by a team with detailed knowledge of our systems.
If you want to know how to do something, how to extract information, or are having difficulty with a particular record, they are immediately available via telephone, or can be emailed if you prefer. For any email requests received by 1p.m. on a working day we aim to reply by close of business that day.
As well as responding to inbound enquiries, our Customer Support team are able to remotely track key processes and will alert you if they observe any possible problems, to help you take timely action.
We do not believe in having call handlers taking a message with a promise that someone will call you back. Our Technical Support function is manned by members of our development team who all have detailed knowledge of our systems and can offer you immediate support.
Any requests you may have for changing systems functionality can also be discussed over the telephone with our Technical Support team who may be able to meet your need via current system capability. If not we will work with you to get a full understanding of your needs before assessing lead time to deliver and any associated costs.