What is SymBILL
Billing solution for telecoms and IT
Securely hosted in the cloud (or at your own premises if preferred), SymBILL enables you to bring together a range of voice, data, mobile and IT products and services from multiple suppliers and bills these to end-users on a single bill.
Easy to Use
SymBILL is easy to use with automated CDR and SDR importing and a series of wizards to streamline common tasks you and your staff can have more time looking after and building customer relationships.
Self Managed or Bureau Billing
You can select to manage your own billing or let us manage billing activities for you while you concentrate on growing your business – you decide.
With capacity increased to cope with growth, bills are quick to generate
No more spending days waiting for the bill run to complete, thereby ensuring your bills are ready to despatch on time to support the prompt collection of amounts owed to you. Our scalable solutions maintain quick bill generation as your business grows.
We recognise the importance of ensuring that all chargeable wholesale costs are passed on to your customers. Our powerful revenue assurance tools ensure missed revenue is a thing of the past.
SymBILL can be integrated with a range of popular sales management, provisioning, finance and customer management solutions to help you streamline your back-office activities, reduce keying errors and manage key tasks.
With flexible tariff structures we can help you drive up the margins you derive from customers’ use of your services.
Bills, either paper or electronic, are well presented and easy for the end-customer to understand with the option for you to include customised marketing messages on bills. Customers can be given the option to select the information they view on their bills; you are therefore able to offer customers a personalised service meeting their specific requirements.
We give you the option to offer your customers an account portal in your branding. We lead the delivery of Fraud Alert reporting and SymBILL continues to include this valuable feature to protect you and your customers from this real risk.
We work with our clients to ensure that regulatory changes are complied with, e.g. the introduction of mobile spend limits, so you can be confident of ongoing compliance of our systems